RSM Group understands that running a hospitality business requires balancing customer experience with the day-to-day demands of managing people, venues and operations.
From workforce challenges and workplace safety to property protection, public liability, cyber threats and rising operating costs, hospitality businesses face a broad range of risks every day. When unexpected events occur, you need more than an insurance policy, you need a trusted adviser who understands your industry and can respond when it matters most.
At RSM Group, we provide independent advice, tailored insurance solutions and dedicated claims advocacy designed around the way your business operates, helping you manage risk, minimise disruption and protect the long-term success of your business.
Why choose RSM Group
Industry expertise
Specialist advice from a team that understands the challenges and risks facing the hospitality industry.
Long-term relationships
Trusted advice and personal service from a team committed to your long-term success.
Independent advice
Unbiased recommendations focused on what’s best for your business.
Risk management support
Practical strategies to help reduce risk, protect your business and strengthen resilience.
Claims advocacy
When it matters most, we stand beside you and fight for the best possible claims outcome.
National capability
Local service backed by the expertise and resources to support businesses across Australia.
Risk management
Effective risk management is about more than reducing the likelihood of a claim, it’s about protecting your people, customers, property, reputation and profitability. In an industry where public interaction, workplace safety, food service, liquor licensing and operational disruptions can have significant consequences, taking a proactive approach to risk is essential.
At RSM Group, we work closely with hospitality businesses to identify key exposures and implement practical risk management strategies that support safer, more resilient operations. By understanding how your business operates, we can help you address emerging risks, strengthen your insurance position and demonstrate to insurers that your business is committed to managing risk effectively. The result is a stronger insurance program and greater confidence that your business is prepared for whatever lies ahead.
Claims advocacy
When a claim occurs, the last thing you want is to explain your business, your operations and your insurance program to someone you’ve never spoken to before. That’s why at RSM Group, your claim is managed by the same dedicated Account Manager who took the time to understand your business, assessed your risks and developed your insurance solution.
Unlike brokers that hand claims to a claims department, your Account Manager remains your advocate throughout the claims process. They understand how your business operates, why specific cover was recommended and the impact a claim can have on your operations. This continuity allows us to respond quickly, and communicate effectively with insurers, working towards achieving the best possible outcome while minimising disruption to your business.
Our personal approach to claims management is one that reflects our commitment to standing beside you when you need us most.
Why independence matters
As an independent, family owned brokerage, we answer to our clients, not insurance companies. We aren’t restricted by any preferred insurer arrangements which means we can focus on finding the solution that’s right for your business. By taking the time to understand your operations and risks, we provide tailored advice, broader market access and the confidence that every recommendation is made with your best interests in mind.
Independent
Family-owned
No preferred insurer panels
No insurer ownership
Advice driven by client needs
Trusted by Hospitality Businesses across Australia
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Hospitality Client
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Hospitality Client
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Hospitality Client
Trusted industry relationships
Frequently asked questions
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Let’s talk about your business
Whether you’re reviewing your current insurance arrangements, seeking independent advice or looking for a broker who will stand beside you when it matters most, we’d love to hear from you.
