RSM Group understands that operating a family entertainment business is about creating safe, enjoyable experiences while managing the risks that come with welcoming large numbers of visitors every day.
From participant safety and equipment maintenance to workplace safety, public liability, property protection and rising operating costs, entertainment venues face a unique range of operational challenges. When unexpected events occur, you need more than an insurance policy, you need a trusted adviser who understands your industry and can respond when it matters most.
At RSM Group, we provide independent advice, tailored insurance solutions and dedicated claims advocacy designed around the way your business operates, helping you manage risk, minimise disruption and protect the long-term success of your business.
Why choose RSM Group
Industry expertise
Specialist advice from a team that understands the challenges and risks facing the family entertainment industry.
Long-term relationships
Trusted advice and personal service from a team committed to your long-term success.
Independent advice
Unbiased recommendations focused on what’s best for your business.
Risk management support
Practical strategies to help reduce risk, protect your business and strengthen resilience.
Claims advocacy
When it matters most, we stand beside you and fight for the best possible claims outcome.
National capability
Local service backed by the expertise and resources to support businesses across Australia.
Risk management
Effective risk management is about more than reducing the likelihood of a claim, it’s about protecting your visitors, employees, facilities, reputation and profitability. In an industry where participant safety, equipment maintenance, public interaction and operational continuity are critical, taking a proactive approach to risk is essential.
At RSM Group, we work closely with family entertainment businesses to identify key exposures and implement practical risk management strategies that support safer, more resilient operations. By understanding how your business operates, we can help you address emerging risks, strengthen your insurance position and demonstrate to insurers that your business is committed to managing risk effectively. The result is a stronger insurance program and greater confidence that your business is prepared for whatever lies ahead.
Claims advocacy
When a claim occurs, the last thing you want is to explain your business, your operations and your insurance program to someone you’ve never spoken to before. That’s why at RSM Group, your claim is managed by the same dedicated Account Manager who took the time to understand your business, assessed your risks and developed your insurance solution.
Unlike brokers that hand claims to a claims department, your Account Manager remains your advocate throughout the claims process. They understand how your business operates, why specific cover was recommended and the impact a claim can have on your operations. This continuity allows us to respond quickly, and communicate effectively with insurers, working towards achieving the best possible outcome while minimising disruption to your business.
Our personal approach to claims management is one that reflects our commitment to standing beside you when you need us most.
Why independence matters
As an independent, family owned brokerage, we answer to our clients, not insurance companies. We aren’t restricted by any preferred insurer arrangements which means we can focus on finding the solution that’s right for your business. By taking the time to understand your operations and risks, we provide tailored advice, broader market access and the confidence that every recommendation is made with your best interests in mind.
Independent
Family-owned
No preferred insurer panels
No insurer ownership
Advice driven by client needs
Trusted by Family Entertainment Businesses across Australia
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Family Entertainment Client
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Family Entertainment Client
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Family Entertainment Client
Trusted industry relationships
Frequently asked questions
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Let’s talk about your business
Whether you’re reviewing your current insurance arrangements, seeking independent advice or looking for a broker who will stand beside you when it matters most, we’d love to hear from you.
