When a claim occurs, you need more than a policy. You need an experienced advocate who understands your business, your insurance program and the impact a claim can have on your operations. At RSM Group, we work alongside you throughout the claims process, helping you navigate complexities, communicate with insurers and achieve the best possible outcome.
Whether it’s a vehicle accident, property damage, liability claim, business interruption or workers compensation matter, claims can be stressful, time consuming and disruptive. Our role is to simplify the process, provide guidance and advocate for your interests every step of the way.
Unlike many brokerages that hand claims to a separate claims department, your claim is managed by the same dedicated Account Manager who took the time to understand your business, assess your risks and develop your insurance program.
Because your Account Manager already understands your operations, insurance arrangements and business priorities, they are uniquely positioned to advocate on your behalf and help achieve the best possible outcome.
Single point of contact
No repeating your story
Faster communication
Better understanding of your business
Stronger advocacy with insurers
Continuity from policy placement to claim resolution
Why independence matters
Notify us
Contact your Account Manager as soon as an incident occurs.
Assessment and guidance
We help gather information, explain the process and ensure the claim is presented correctly.
Insurer liaison
We work directly with insurers, assessors and other stakeholders on your behalf.
Dedicated advocacy
We monitor progress, address issues and advocate for a fair and timely outcome.
Resolution and recovery
We help finalise the claim and support your return to normal operations.
Why claims advocacy matters
Our focus is not simply on processing claims. Our focus is on helping your business recover and move forward.
Claims expertise across key industries
Transport & Logistics
Fleet accidents, cargo claims, liability incidents and vehicle downtime.
Waste & Resource Recovery
Environmental incidents, fleet and equipment claims.
Civil Contractors & Plant Equipment
Contract works, plant damage and project delays.
Aboriculture
Plant and equipment damage, liability and worker injuries.
Hospitality
Property damage, business interruption and public liability.
Family Entertainment
Participant injury, liability and venue-related claims.
Frequently asked questions
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